About Our Products

Yes, all our products are carefully handmade, ensuring each piece is unique and crafted with love.

Due to the handmade nature of our items, slight variations in color, size, and design may occur. These variations add to the charm and uniqueness of each piece.

Currently, we are not offering custom orders. However, stay tuned for updates, as we may introduce this option in the future.

Orders and Payments

You can browse our website, select the items you love, and proceed to checkout to place your order.

We accept major credit/debit cards, PayPal, and other payment options as listed during checkout.

Unfortunately, once an order is processed or shipped, it cannot be canceled.

Shipping and Delivery

We ship to UK. If your location isn’t listed, please contact us for assistance.

Shipping costs are calculated at checkout based on your location and the size of your order.

Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times are provided during checkout.

If your order hasn’t arrived within the expected timeframe, please contact us at [contact@handmadechristmas.co.uk] with your order details.

Returns and Refunds

No, we do not accept returns as all our products are handmade and made to order.

Due to the handmade nature of our products, we do not offer refunds. However, if your item arrives damaged, please contact us within 7 days with evidence (photos), and we will resolve the issue.

Care Instructions

We recommend handling our products with care. Store them in a dry, cool place and avoid exposing them to moisture or direct sunlight for extended periods.

While our products are crafted with care, they are decorative items and may not be suitable as toys. Please keep small items away from children.

Contact and Support

You can reach us via email at contact@handmadechristmas.co.uk. We’re happy to assist you!

Our customer support is available from 10:00 AM to 9:00 PM.. Feel free to contact us during these hours for any assistance.

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